Shipping & Returns
HoneYumm PTY Limited ("we" and "us") is the operator of (www.honeyumm.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree to this arrangement to enable mutual protection and allow realistic expectations on our service.
1. General
Subject to stock availability. Accurate stock counts on our website are maintained; but at times there may be a stock discrepancy. If this is the case, we will not be able to fulfil all your items at the time of purchase. If this occurs, we will fulfil you order with the available products on hand, then contact you to discuss whether you would prefer to wait for restocking of the remaining item(s) or if you would prefer a refund on remaining items.
2. Shipping Costs
We use Australia Post for most of our shipping with Standard Shipping at checkout. Shipping costs are set to one fee of $14.95 for total weight up to a 5kg parcel delivered to one address.
3. There are no further shipping costs to the customer if order is under 5kg, as specified in section (2).
4. If your order is over 5kg in total weight, we will email you with updated price for delivery. Postage amount paid will be credited towards updated cost and payment of the balance will be required before your order can be sent.
5. Returns Policy
At HoneYumm®, we take pride in our products and aim to supply only products of the highest standards. Therefore if products you received from HoneYumm are faulty, damaged, or does not match the description of your order, then we will happily provide a replacement, in the event a replacement is not available, then we will gladly provide a refund or credit for the products in question, provided a claim is submitted within 48 hours of receipt of items.
A refund or exchange of product will not be approved if you change your mind or have made an error in your order. However, if you contact us immediately, we might be able update the order but only if your order has not been processed or shipped.
6. If you have received a faulty product, please send us a photo with contact details, receipt and order number immediately so we can assess the situation, this must be done within 24 hours of delivery. After assessment, we may request the faulty product to be returned to us for further inspection, return freight will be at your own cost, however we will reimburse you upon successful warranty claim.
7.The claim process takes 7 days from the date we receive all items requested in section (6).
You will be notified by email if your warranty claim is successful; if so, you will have the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
8. Delivery Terms
(a) Shipping within Australia
Domestic shipments are expected to take between 2 - 7 days depending on location.
(b) Dispatch Time
Orders are usually dispatched within 2 business days of approved payment.
HoneYumm® operates Monday - Friday during standard business hours, except on public holidays at which time we are closed.
(c) Delivery Address updates
Change of delivery address requests, your address can be updated on our website, it is your responsibility to ensure your contact details are up to date. If you have placed an order without updating your new address please contact us immediately so we can attempt to update address before the order has been dispatched. Please confirm correct address for delivery at the time of placing your order as we will not be responsible for inaccurate information if your order has already been shipped.
(d) Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
(e) Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
(f) Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
(g). Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
9. Duties & Taxes
(a) Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
(b) Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy in section (5).
(c) Process for parcel lost in-transit
We will process a refund or replacement for a lost parcel only once a successful investigation has bee conducted by the courier and they have confirmed the parcel has been deemed lost in transit.
10. Customer service
For all customer service enquiries, please contact us at